Wherever possible, we will fix all of the usual causes of breakdown related problems such as flat tyres and flat batteries.
If major parts or factory diagnostics technology is needed, we will relocate your car to the nearest approved repairer for further investigation.
Our trained assistance team will provide over-the-phone advice relating to getting your car back on the road.
This specifically related to any safety warnings or lights that may appear or technical and mechanical information regarding your car.
If a dealer is either not open or within close proximity of the breakdown, we will supply the emergency batteries or parts required to get you back on the road.
If the breakdown was caused through a customer related fault all costs required to repair and the replacement parts will be charged back to the customer.
In the event that you run out of fuel – has happened to us all – we will either provide an emergency supply of fuel or transport your car to the nearest service station.
If your car is immobilised or is not safe to drive, we will transport your car to the nearest repairer, up to 20kms in metropolitan areas, and 50km round trip in regional areas.
Should your vehicle need to be transported any further you will be charged to you in line with the attending contractors’ fee. If you vehicle is in a car park and tow height limits are an issue an extraction fee from the car park will be at the members expense.
If your car has been involved in an accident, we will arrange for the transportation of the vehicle to the nearest approved repairer or a repairer of your preference.
All costs associated with the towing and transportation of the vehicle will be charged to the customer.
We will provide advice on the appropriate information required from the other parties involved in the accident, such as their name, address, contact numbers, vehicle registrations, insurance details and any witness details.
1300 302 500
Call for assistance: 24hr / 365 days
"They changed my tyre and I did not have to get wet." — Joan Patterson, Bathurst NSWI hit a pot hole in the rain and called 365 Roadside Assistance. They changed my tyre and I did not have to get wet.
“Within 30 minutes I was able to get going.” — Jason Poole, Merewether NSWI was on the way to an appointment and battery was flat. Called 365 Roadside Assistance and within 30 minutes I was able to get going.