Q
Is your coverage Australia wide?
AYes We cover the breadth of Australia.
Q
Will you tow my car in the event of an accident?
AIf your car has been involved in an accident, we will arrange for the transportation of the vehicle to the nearest approved repairer or a repairer of your preference.

All costs associated with the towing and transportation of the vehicle will be charged to the customer.

We will provide advice on the appropriate information required from the other parties involved in the accident, such as their name, address, contact numbers, vehicle registrations, insurance details and any witness details.

Q
How old can my car be for me to join?
AWe allow cars up to 15 years old. This means cars made since 2001 are permitted.
Q
How far will you tow my car?
AIf your car is immobilized or is not safe to drive, we will transport your car to the nearest repairer, up to 20kms in metropolitan areas, and 50km round trip in regional areas.

Should your vehicle need to be transported any further you will be charged to you in line with the attending contactors’ fee.

Q
Will you notify my repairer?
AIf you entered your repairers number when joining we will notify them on the following day of any incident or breakdown you may have had.
Q
Do you offer technical advice?
AOur trained assistance team will provide over-the-phone advice relating to getting your car back on the road.

This specifically related to any safety warnings or lights that may appear or technical and mechanical information regarding your car.

Q
Do you replace batteries and parts?
AIf a dealer or repairer is either not open or within close proximity of the breakdown, we will supply the emergency batteries or parts required to get you back on the road. The cost of the battery is always at your cost.
Q
Do you supply emergency fuel
AIn the event that you run out of fuel – has happened to us all – we will either provide an emergency supply of fuel or transport your car to the nearest service station.
Q
What happens if I lose my car keys they get locked in my car?
AShould your key be lost or stolen, or if it has been locked inside your car, we will organise for either the spare key to be delivered or for a locksmith to attend.

Please note, you will be responsible for any costs over $80.00 including GST per event.

If you require the vehicle to be broken into in order to recover keys locked inside we will not be responsible for any loss or damage that occurs to the vehicle.

This is only available on the premium membership.

Q
What does ‘follow up’ mean?
AIf your vehicle has been transported to a dealer or an authorised repairer after a breakdown, we will work with your repairer to ensure that the vehicle is back on the road as soon as possible.

This is only available on the premium membership.

Q
Do you provide accommodation assistance
AWe will arrange and provide hotel accommodation for you and up to four passengers, for a maximum of three (3) nights at a maximum cost of $120.00 including GST per night. You will be responsible for all meals, telephone call costs and any hotel sundries.

This is only available on the premium membership.

Q
Do you provide rental car assistance?
AWe will arrange and provide a rental car for you for a maximum of four (4) days at a maximum cost of $90.00 including GST per day. Rental car entitlements cease once the vehicle has been repaired. The driver / hirer of the rental car will be responsible for all fuel costs, excess kilometre charges, toll fees, insurance waivers, insurance excess and damage claims payable on the rental car.

This is only available on the premium membership.

Q
Do you provide alternative travel assistance
AIf, following a breakdown, the Vehicle cannot be repaired and hotel accommodation or a rental car are not available, We will arrange and provide alternative transport where possible for the you and up to four (4) passengers traveling in the Vehicle to return home or to their intended destination. We would be responsible for maximum cost of $100.00 including GST per person.

This is only available on the premium membership.

Q
Do you provide vehicle recovery assistance?
AWhen your vehicle has been repaired after a breakdown, we can arrange for delivery of the Vehicle to the your home or intended destination. Alternatively, arrangements can be made for you to return to the repaired Vehicle. All costs associated with this service will be the responsibility of the Customer.

This is only available on the premium membership.

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