365 ROADSIDE ASSISTANCE TERMS AND CONDITIONS

 The general ‘Terms and Conditions’ and the Additional Terms and Conditions are to be considered collectively, when reading the overarching  terms of each roadside assistance plan.

 The  Standard Terms and Conditions as  depicted in Standard  Cover apply as a standard to All membership products. Should other membership products be purchased instead, then those membership product terms are seen as ‘additional to’ the Standard Roadside  Assistance Terms and Conditions.

 

GENERAL TERMS & CONDITIONS

______________________________________________________________________________

 Membership Validity 

  • 365 Roadside Assistance (365) provides membership assistance Australia-wide. Your membership is valid for the vehicle which you nominate to us only. Membership applies to the vehicle being driven and not the person.
  • 365 requires all members to be permanent  residents of Australia, living in
  • Service and benefits become effective two working days (48 hours) after receipt of payment. See cooling off period.
  • Any support provided must not be pre-existing to the paid membership period. If we/the attending contractor determines that the breakdown has occurred due to mechanical faults prior to the period of membership then 365 can refuse to assist your in the provision of services or you will be asked to pay for the assistance services. Cover as a result, may not be renewed for the following term at the sole discretion of 365.
  • You must remain with your vehicle after requesting a service. If you are not in attendance with your vehicle at the time the service provider arrives, the service cannot be supplied. Further call-outs related to the same breakdown will be considered as a separate call-out and will be at the members expense. It is a condition that when the provider arrives to assist  the  member, that the  member be present.
  • 365 reserves the right to withdraw or withhold services in the event a member is violent, abusive, intentionally seeks to harm 365 or any of it’s service providers or attempting to receive service by deception.
  • If you change your vehicle registration number you must advise us within 7 days at support@365roadsideassistance.com
  • If you sell your vehicle you must provide us the new members details via email within 7 days of the sale of the vehicle. Otherwise the membership will automatically lapse.Please notify us at support@365roadsideassistance.com
  • You must be a private or commercial vehicle owner/driver only and not a Uber, Taxi, Hire Car, Rental Car.
  • 365 Roadside Assistance Membership covers your selected roadside assistance product for 12 months and  the cover is for the car only that you  declare to use when  joining  365 Roadside

Cooling Off Period 

  • 365 have a 48 hour cooling off period. This means when you purchase the membership cover and on receipt of payment, the cover becomes available for use 48 hours post purchase, noting that any mechanical issues that occurred prior to joining will not be covered by 365 Roadside Assistance. Only breakdowns that occur during the membership, post  the 48 hour cooling off period are  able to be supported by  365 Roadside Assistance.
  • This is a one-off cooling period for the initial set-up of membership. On annual renewals and plan upgrades the member will receive instant continuing coverage.
  • Membership fees are non-refundable. Once purchased you have a 14 day money back guarantee, providing you do not use or call into the 365 Roadside Assistance for any case or advice. Post this period you are deemed to have 12 months cover and fees are non-refundable.

Towing and Distance

  • Distances shown in Special Terms and Conditions – apply to ALL services that 365 attend to. If our service provider has to travel further we will provide the services, however you will be required to pay the excess per km rate as quoted to you prior to the job being attended to. We will advise you of this approximate cost and get  you verbal or digital (via APP/Email/Txt) acceptance prior to commencing any roadside  support.
  • When requesting roadside assistance you must provide the correct vehicle details and the exact location of the vehicle.
  • If we are not able to confirm your membership or locate your vehicle based on the information you provide to us, all services will be at your expense.
  • Towing will be provided using the most appropriate equipment available (such as lift-tow or flat-top truck) as determined by 365.
  • Should specialised Towing Equipment or Personnel be required (such as power winches, extended cables or hydraulic vehicle moving jack dolly’s, additional vehicles for car park extraction etc) this service will be at the members expense – payable at time of service.We will advise you (as per the process for Towing above) and gain acceptance prior to commencing any Roadside Assistance

Coverage Service 

  • Roadside assistance is only available on any sealed or designated roads, accessible by standard 2-wheel drive recovery vehicles, that the service provider deems to be safe.
  • Roadside Assistance is not available for collecting, Towing salvage cars, un-roadworthy vehicles from your physical residence to a location as requested by you. Vehicles that have 365 Roadside Assistance must be registered and roadworthy.
  • Roadside assistance is only provided where the weight of the vehicle is less than 3.5 Tonnes GVM and the length of the vehicle is less than 5.5 metres.
  • If you are located in a regional or remote location further than the nominated distances outlined in Special Terms and Conditions and require assistance, you may be charged an additional call out fee.
  • The maximum 365 will cover for any one event/case is $500. Should the support costs exceed this – you will be responsible for any costs over this $500 amount.
  • Replacement batteries – 365 will organise for you however all costs of fitting/replacing the battery are at your cost.
  • Roadside assistance is provided in the event of an unexpected mechanical breakdown. It does not cover vehicle maintenance or permanent repairs. Temporary repairs may be made at the request of the member to mobilise the vehicle (where able). However, regular maintenance or any mechanical repairs, major or otherwise, is the member’s responsibility and will be at the member’s expense.

Exclusions and Limitations

The provision of benefits and services under 365 Roadside Assistance is subject to the following exclusions:

  • Vehicles over 15 years of age, from the manufactures build date.
  • Vehicles with an odometer reading of 200,000km’s and over are excluded from cover. Should your vehicle reach this maximum distance covered during your  membership with  365 then we will cover you until your membership period expires.  Should you renew with an odometer reading above this service will not be provided.
  • Your vehicle being unregistered and/or un-roadworthy.
  • Your vehicle being left unattended or has been stolen and is in need of recovery.
  • Once 365 transfers your vehicle to a mechanic the case is deemed to be completed. Should you OR the mechanical repairer determine the car needs to go to another location then any costs for transportation of the car is not  part of the 365 roadside  assistance cover and will be at your own cost.
  • Your vehicle is involved or connected to any form of motor sports.
  • If your vehicle is in an accident, this is not deemed as roadside assistance and will not be covered under this roadside membership entitlement. We are able to assist you via our customer  support team in facilitating  immediate  support – however  all costs  incurred  will be  at the  members expense.
  • Any caravan or trailer that is towed by your vehicle is not covered unless additional plans with ourselves are taken out. (Additional cover options are available including Premium Roadside Assistance (Includes cover for Trailers up-to 4 metres in Length and not more than 1.5 Tonnes) or Trailer Plus Roadside Assistance (Includes cover for Trailers up-to 6 Metres Long and 3.5 Tonnes in weight and not more than 3 Metres high, and is a Standard Cover with a Trailer specific extension). Speak to your 365 representative for options should you have any questions.
  • Your vehicle operating as taxi, rental vehicle, limousine, Uber or hire vehicle.
  • Your vehicles is a commercial vehicle and travels to Mine Sites, Petroleum Depots, Airport Runways and collects/and or operates at Cargo Terminals.
  • Service calls for your vehicle due to vehicle abuse or neglect (as reasonably determined by us).
  • 365 reserves the right to amend prices and inclusions of policies without prior notice.
  • Service calls for your vehicle due to failure to use reasonable care with your vehicle or failure to conduct regular preventative vehicle maintenance or provision of inappropriate repair or maintenance to your vehicle.
  • Repeated service calls for your vehicle due to owner/driver faults, or failure by you to comply with our instructions.
  • Service calls for your vehicle due to accidental damage.
  • Service calls due to break-in (or attempted break-in) of your vehicle.
  • Service calls due to fitment of non-genuine accessories or inappropriate or incorrect fitment of parts or accessories.
  • Your vehicle being located in a remote location (this is deemed as being a location not trafficable by a two-wheel drive recovery vehicle) or your vehicle is located in a Restricted Access Area or not within a Service Area.
  • Your vehicle being located in a National Park and non public road.
  • Bogged vehicles. Except where access is available and is trafficable by a two-wheel drive recovery vehicle and no other specialist equipment is necessary. Should specialist equipment become necessary, additional costs are the driver’s responsibility. Drivers will be advised of this condition prior to attendance by our Service Provider and service is at 365’s discretion.
  • Your vehicle being immobilised due to inappropriate maintenance, repair or use, caused intentionally or by negligence on the part of the owner, the driver or any other third party. This may also cover where 365 advised the person  to replace  the battery and you fail to do  so, resulting in repeated jump starts for the  same vehicle .
  • Key recovery limitations. In the event the member insists the vehicle be broken into to recover keys locked inside the vehicle, no responsibility or liability is taken by 365 or its service providers for any damage to your vehicle that may occur as a result.
  • Due to locksmith provider limitations, this service may not be available in all cases and locations.
  • Towing limitations. If a member has received and continues to request roadside assistance or towing for a vehicle repeatedly on an unjust and excessive number of instances, we may refuse to provide further Roadside Assistance or Towing and will then offer an alternative service at the member’s expense – payable upon request of service.
  • Once a Tow has been provided for a Breakdown, you must pay for any subsequent tows for the same Breakdown at Commercial Rates at the time of service. This excludes towing for a vehicle that has been towed after hours to the member’s home, a holding yard, mechanics shop or other place of safety and then needs further towing for the same breakdown.

SPECIAL Terms & Conditions

__________________________________________________________________________

STANDARD MEMBERSHIP

Services Distance limits

A 20km distance limit applies in Metro Areas and 50km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

  1. Minor Repair and Tyre Assistance
  2. Towing (within the specified distances)
  3. Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
  4. Emergency Fuel up to limit of $10
  5. Accident Coordination (this is Insurance and is to be managed by Insurance company. In the even you don’t have insurance or need us to assist you we can organsie for a TOW at your expense. This would requirement payment at the time of commencing to facilitate a service response for you.)

PREMIUM MEMBERSHIP

These Services are to be read as additional to the Standard Terms and Conditions.  If not noted here then the minimum benefits in Standard Terms are to apply.

Services Distance limits

A 50km distance limit applies in Metro Areas and 100km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

  1. Minor Repair and Tyre Assistance
  2. Towing (To Service Distances Limits as noted above)
  3. Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
  4. Emergency Fuel up to limit of $10
  5. The below inclusions

Accommodation Inclusions

You will need to be more than 100km’s from home and your vehicle must have been off the road in  a mechanical workshop and have broken down needing  repairs  to be entitled to claim for accommodation expenses. You are entitled to accommodation expenses for you and up to four passengers, for a maximum of three (3) nights at a maximum cost of $120.00 including GST per night in Total. You will be responsible for all meals, telephone call costs and any hotel sundries. You will be required to pay for this and keep your receipts and send these to support@365roadsideassistance.com and will be reimbursed within 7 working days.

Rental Car Inclusions

You will need to have your car in a mechanics and the vehicle being off the road having had a mechanical or vehicle malfunction for more than 24 hours to apply to have a rental car. You are able to obtain if this criteria is met, a rental car for you for a maximum of four (4) days at a maximum cost of $90.00 including GST per day. Rental car entitlements cease once the vehicle has been repaired. The driver / hirer of the rental car will be responsible for all fuel costs, excess kilometre charges, toll fees, insurance waivers, insurance excess and damage claims payable on the rental car.

Alternative Travel Assistance Inclusions

If, following a breakdown, & you are 100km’s from home and the Vehicle cannot be repaired and hotel accommodation or a rental car are not available, We will arrange and provide alternative transport where possible for the you and up to four (4) passengers traveling in the Vehicle to return home or to their intended destination. We would be responsible for maximum cost of $100.00 including GST per person.

Taxi’s and Uber Inclusions

One taxi trip is available to members from the incident location or repairer location to their home address ONLY at the time of the service provision up to a value of $100.

Lock Outs and Key Replacements Inclusions

Where a key has been lost or stolen or has been locked inside the vehicle we will arrange a locksmith to attend your vehicle to gain. Access up to a maximum limit of $150. Costs associated with the service provided over this limit is at the expense of the member at the time of the service.

Vehicle Recovery Inclusions

365 will assist in the recovery of your vehicle. When your vehicle has been repaired after a breakdown, we can arrange for delivery of the vehicle to your home or intended destination. Alternatively, arrangements can be made for you to return to the repaired vehicle. These costs are at your expense and talk to us about how we can assist you.

Repairer Follow-up Inclusions

In cases where your vehicle has been transported to a dealer or an authorised repair centre after a breakdown, we will work with your repairer to ensure that the vehicle is back on the road as soon as possible. This may mean contacting the Dealer or Repairer and assisting with connecting you to the right person to ensure you are being assisted.

NOTE – Accommodation, Rental Car, Alternative Travel and Taxi and Uber inclusions ONLY apply where you have broken down on the road and we have provided a service to the member on the side of the road.

MOTORCYCLE MEMBERSHIP

Services Distance limits

A 50km distance limit applies in Metro Areas and 100km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

  1. Minor Repair
  2. Towing
  3. Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
  4. Emergency Fuel up to limit of $10

PREMIUM “PLUS” MEMBERSHIP

These Services are to be read as additional to the Premium Terms and Conditions.  If not noted in Premium Plus Cover then the minimum benefits in Premium Terms prevail and in-turn if not covered specifically in Premium Terms and Conditions then coverage is to be read  in conjunction with the 365 Standard Membership terms.

Coverage

  1. Trailer to 1.5 tonnes as per our Premium cover automatic inclusion.
  2. Additional attendance distances apply to Premium Plus Cover of Metro 50kms and Regional 250km’s.

Services Distance limits

A 50km distance limit applies in Metro Areas and 250km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

  1. Minor Repair and Tyre Assistance
  2. Towing
  3. Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
  4. Emergency Fuel up to limit of $10
  5. The below inclusions

Accommodation Inclusions

You will need to be more than 100km’s from home and your vehicle must have been off the road in  a mechanical workshop and have broken down needing  repairs  to be entitled to claim for accommodation expenses. You are entitled to accommodation expenses for you and up to four passengers, for a maximum of three (3) nights at a maximum cost of $120.00 including GST per night in Total. You will be responsible for all meals, telephone call costs and any hotel sundries. You will be required to pay for this and keep your receipts and send these to support@365roadsideassistance.com and will be reimbursed within 7 working days.

Rental Car Inclusions

You will need to have your car in a mechanics and the vehicle being off the road having had a mechanical or vehicle malfunction for more than 24 hours to apply to have a rental car. You are able to obtain if this criteria is met, a rental car for you for a maximum of four (4) days at a maximum cost of $90.00 including GST per day. Rental car entitlements cease once the vehicle has been repaired. The driver / hirer of the rental car will be responsible for all fuel costs, excess kilometre charges, toll fees, insurance waivers, insurance excess and damage claims payable on the rental car.

Alternative Travel Assistance Inclusions

If, following a breakdown, & you are 100km’s from home and the Vehicle cannot be repaired and hotel accommodation or a rental car are not available, We will arrange and provide alternative transport where possible for the you and up to four (4) passengers traveling in the Vehicle to return home or to their intended destination. We would be responsible for maximum cost of $100.00 including GST per person.

Taxi’s and Uber Inclusions

One taxi trip is available to members from the incident location or repairer location to their home address ONLY at the time of the service provision up to a value of $100.

Lock Outs and Key Replacements Inclusions

Where a key has been lost or stolen or has been locked inside the vehicle we will arrange a locksmith to attend your vehicle to gain. Access up to a maximum limit of $150. Costs associated with the service provided over this limit is at the expense of the member at the time of the service.

Vehicle Recovery Inclusions

365 will assist in the recovery of your vehicle. When your vehicle has been repaired after a breakdown, we can arrange for delivery of the vehicle to your home or intended destination. Alternatively, arrangements can be made for you to return to the repaired vehicle. These costs are at your expense and talk to us about how we can assist you.

Repairer Follow-up Inclusions

In cases where your vehicle has been transported to a dealer or an authorised repair centre after a breakdown, we will work with your repairer to ensure that the vehicle is back on the road as soon as possible. This may mean contacting the Dealer or Repairer and assisting with connecting you to the right person to ensure you are being assisted.

NOTE – Accommodation, Rental Car, Alternative Travel and Taxi and Uber inclusions ONLY apply where you have broken down on the road and we have provided a service to the member on the side of the road.

TRAILER “PLUS” MEMBERSHIP (including Agistment)

Trailer Plus Cover is a Standard Membership with the addition of Towing for Trailers (Horse-floats/Caravans/Boat Trailers and  Box Trailers). This is a limited Liability cover and specifically excludes any liability for direct or consequential loss as a result of any livestock or goods/boats being carried on the trailers.

Coverage

  1. Trailer to 3.5 tonnes (3.5 tonnes for the Trailer plus 3.5 tonnes for the Vehicle) and no longer than 6 Metres in length and 3 Metres in height.
  2. Agistment – 3 days at $120 per day. Note 365 define Adjistment as a fee that is claimable by  the  driver  to offset the  costs  of housing horses only for a period of up-to and including 3 days. All facilitation of horses and liability of moving  these horses on the Trailer is the responsibility of the driver. 365 will assist the driver in organising Adjistment only and carry no consequential liability for any assistance or actions rendered in assisting the driver.

Services Distance limits

A 20km distance limit applies in Metro Areas and 50km in Regional and Remote areas for the provision of all services. Distance travelled over and above these limits are at the expense of the member and must be paid at the time the service is provided.

Service Types are limited to:

  1. Minor Repair and Tyre Assistance
  2. Towing
  3. Jump Start and Battery Replacement (however Batter Replacement is at the expense of the member)
  4. Emergency Fuel up to limit of $10